ReturnPolicy

Physical Merchandise Returns

For physical goods purchased through artist stores on Archeden:

• 30-Day Return Window: Items may be returned within 30 days of delivery for a full refund.
• Condition: Items must be unused, unworn, and in original packaging with all tags attached.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Defective Items: We cover return shipping and provide full refunds for damaged, defective, or incorrect items.

Non-Returnable Items

The following items cannot be returned:

• Digital content (music, videos, e-books, etc.) - See Refund Policy
• Custom or personalized merchandise
• Event tickets and bookings - See Refund Policy
• Opened intimate or hygienic products
• Items marked as final sale
• Gift cards

How to Return an Item

1. Contact the artist or our support team at support@archeden.com
2. Include your order number, item details, and reason for return
3. We will provide a return authorization and shipping instructions within 24-48 hours
4. Pack the item securely with all original materials and documentation
5. Ship to the provided return address
6. Save your tracking number for reference

Exchanges

We offer exchanges for defective or damaged items:

• Contact us within 7 days of receiving a defective item
• We will arrange for a replacement at no additional cost
• If the item is out of stock, we will issue a full refund
• Size exchanges are subject to availability and may require a new purchase

Refund Processing

Once we receive and inspect your return:

• Inspection is completed within 3-5 business days
• Approved refunds are processed to the original payment method
• Allow 5-10 business days for the refund to appear in your account
• You will receive email confirmation when the refund is processed
• Partial refunds may be issued for items not in original condition

International Returns

For orders shipped internationally, customers are responsible for all return shipping costs and any applicable customs fees. We recommend using a trackable shipping method. International returns may take longer to process.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Report damaged items within 48 hours of delivery
• Provide photos of the packaging and damaged items
• We will file a claim with the carrier and send a replacement or refund
• Lost packages: Contact us if your order hasn't arrived within expected delivery timeframe