RefundPolicy

Subscription Refunds

Archeden offers a monthly subscription service at $4.99/month. Our refund policy for subscriptions is as follows:

• 7-Day Money-Back Guarantee: First-time subscribers can request a full refund within 7 days of their initial subscription.
• Monthly Billing: Subscriptions are billed monthly. Cancellations take effect at the end of the current billing period.
• No Partial Refunds: We do not provide partial refunds for unused portions of a billing period, except during the 7-day guarantee period.
• Cancellation: You may cancel your subscription at any time from your Account settings.

Digital Content Purchases

For individual purchases of digital content (music, videos, e-books, etc.):

• 48-Hour Window: Refund requests for digital content must be made within 48 hours of purchase.
• Technical Issues: Full refunds are provided if content is defective, corrupted, or significantly different from the description.
• Accidental Purchases: We review accidental purchase claims on a case-by-case basis.
• No Refunds After Access: Once digital content has been downloaded or streamed in full, refunds are generally not available unless the content is defective.

Event Tickets & Bookings

• Event Cancellation: Full refunds are issued if an event is cancelled by the artist or venue.
• Event Changes: Refunds may be issued if there are significant changes to the event date, time, or venue.
• Customer Cancellation: Refund eligibility depends on the artist's cancellation policy and timing. See individual event pages for details.
• Rescheduled Events: Tickets are valid for rescheduled dates. Refunds available if unable to attend the new date.

Tips to Artists

Tips sent to artists are final and non-refundable. These are voluntary contributions made directly to artists for their content and are processed immediately.

Dispute Process

If you have a dispute regarding a charge or purchase:

1. Contact our support team at support@archeden.com
2. Include your order/transaction ID and detailed description of the issue
3. We will respond within 24-48 hours with next steps
4. Most disputes are resolved within 3-5 business days
5. If unresolved, you may file a dispute with your payment provider

Chargeback Policy

Filing a chargeback without first contacting us may result in account suspension. We work diligently to resolve all legitimate disputes directly. Repeated fraudulent chargebacks will result in permanent account termination.

Processing Refunds

• Approved refunds are processed within 3-5 business days
• Funds may take 5-10 business days to appear in your account depending on your bank
• Refunds are issued to the original payment method
• You will receive an email confirmation when a refund is processed